Privacy Policy for Costfield
Last Updated: 26 July 2025
1. Introduction
Welcome to Costfield ("we", "us", "our"). We are committed to protecting the privacy of our users ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.costfield.com.
This policy has been drafted to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as to acknowledge global standards such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
This policy applies solely to information collected through our website and does not apply to information collected offline or through other channels.
If you have any questions or concerns about our policy or our practices regarding your personal information, please contact our Privacy Officer at chris@costfield.com.
2. Consent
By accessing and using our website, you signify your acceptance of this Privacy Policy. You hereby consent to our collection, use, and disclosure of your personal information as described herein.
3. Information We Collect
We collect information that you voluntarily provide to us and information that is automatically collected when you use our website. "Personal Information" refers to any information that can be used to personally identify you.
3.1. Information You Provide Directly
We collect Personal Information at the point it is requested, and the reason for the request will be made clear at that time. This includes:
- Contact Information: When you register for an account, contact us directly, or subscribe to our services, we may collect your name, company name, postal address, email address, and telephone number.
- Communications: If you contact us, we may keep a record of that correspondence, including the contents of your message and any attachments.
3.2. Information Collected Automatically
Log Files: Like most websites, we use log files. This data includes your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), the date and time of your visit, referring and exit pages, and clickstream data. This information is used for trend analysis, site administration, and to gather demographic information. It is not linked to any personally identifiable information.
Cookies and Web Beacons: We use 'cookies' to store information about your preferences and the pages you access on our website. This helps us optimise your experience by customising web page content based on your browser type and other information. You can manage or disable cookies through your individual browser settings.
4. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our website and services.
- Improve, personalise, and expand our offerings.
- Understand and analyse how you use our website.
- Develop new products, services, features, and functionality.
- Communicate with you for customer service, to provide updates, and for marketing and promotional purposes (where you have consented).
- Process your transactions and send you related information.
- Find and prevent fraudulent or unauthorised activity.
5. Third-Party Services and Advertising
Our website may contain links to other websites or use services from third-party advertisers. This Privacy Policy does not apply to the practices of these third parties.
Third-Party Advertisers: Ad networks may use cookies or web beacons to measure the effectiveness of their campaigns and personalise content. We have no access to or control over these cookies.
Third-Party Websites: We advise you to consult the respective Privacy Policies of any third-party websites or ad servers for more detailed information on their practices.
6. Data Storage, Security, and Cross-Border Disclosure
Data Security: We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.
Data Storage: Your information is stored on secure servers. These servers may be located in Australia or in other countries.
Cross-Border Disclosure: If we transfer your Personal Information outside of Australia, we will take reasonable steps to ensure that the overseas recipient will handle the information in a manner consistent with the Australian Privacy Principles.
7. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth), you have several rights regarding your Personal Information:
Right to Access: You have the right to request access to the Personal Information we hold about you.
Right to Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Make a Complaint: If you believe we have breached the Australian Privacy Principles, we encourage you to contact us first at chris@costfield.com to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Your Rights Under International Regulations (GDPR & CCPA)
For users in applicable jurisdictions, you may have the following rights:
8.1. GDPR Data Protection Rights (For users in the European Economic Area)
The right to access, rectification, erasure, restrict processing, object to processing, and data portability.
8.2. CCPA Privacy Rights (For users in California, USA)
The right to know what personal data is being collected, the right to request deletion of personal data, and the right to opt-out of the sale of personal data.
If you wish to exercise any of the rights listed in sections 7 or 8, please contact us. We have one month to respond to such requests.
9. Children's Privacy
Protecting the privacy of children is especially important. Our website and services are not intended for individuals under the age of 18. We do not knowingly collect Personal Identifiable Information from anyone under 18. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us immediately. We will take steps to promptly remove such information from our records.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed of how we are protecting your information.
11. Contact Us
If you have questions, wish to exercise your privacy rights, or want more information about this Privacy Policy, please contact us:
Privacy Officer
Costfield
Email: chris@costfield.com